Hosted Telephone Solutions

The modern business world requires flexibility and agility, ensuring you can connect with customers quickly and efficiently is paramount. Equates hosted telephony solutions can help your team manage an ever increasing flow of customer contacts

Take your office anywhere with desktop and mobile integrations

Desktop Clients

Make and receive calls direct to your computer with our desktop and laptop client

Mobile integrations

Transfer calls seamlessly between devices with no need for holding calls perfect for working on the go

Remote working solution

Remote working has never been easier with our hosted telephone systems, all calls can be patched directly to your home

Take your office number with you

With our hosted solutions you can have one telephone number integrated across any device running our client

Cloud telephony

  • VoIP System
  • Seamlessly change between devices
  • Built for remote working
  • Greater employee satisfaction, wellbeing and productivity

Equate’s hosted telephony incorporates all of the features a company requires to get ahead in this digital world. The flexibility of this solution allows companies wanting to adopt remote working with ease and accelerates decision making, improve collaboration with your team whether they are in the office, working from home or on the move. Features include instant messaging, presence, video, document sharing for a full unified communications solution.

Additional benefits include

  • Scaleable
  • Auto attendant
  • Voicemail
  • Group working
  • Hot desking
  • Home working
  • Employee productivity
  • Instant communications
  • Improved experiences
  • Desktop and mobile integration
  • Remote office
  • Call recording

Just some of our range of hosted handsets

polycom
VVX 410 – 4 Line IP Phone

Polycom

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VVX 150 Handset

Polycom

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VVX 250 Handset

Polycom

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VVX 350 Handset

Polycom

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VVX 450 Handset

Polycom

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VVX 500 – 6 Line IP Phone

Polycom

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VVX 600 – 6 Line IP Phone

Polycom

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VVX 310 – 4 Line IP Phone

Polycom

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Trio 8500

Polycom

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Trio 8800

Polycom

Remote Working

Whatever the size of your business, Equate’s hosted telephony can help you with remote working

any device, anywhere

hot desking

Management reporting tools

enhanced voicemail

Cloud based call logging system

Our cloud based call monitoring solution provides you with instant access analytics and give you access to over 400 statistics of historic and real time data.

Optimise your end user experience

Monitor data in real time

Boost productivity and fine tune the general performance of your business by monitoring call traffic and agent activity. Respond quickly to missed calls and claim back that missed revenue.

Logging from start to finish

Our system logs everything from start to finish, monitor call quality, hold times and call origin. Quickly diagnose routing issues and investigate customer complaints with ease.

Better business understanding

Use call reporting to gain a deeper understanding of your business processes, increase revenue by not missing important calls, streamline your workforce and improve your customer experience.

Teams direct routing

  • Make and receive calls through teams
  • Highly cost effective
  • Fully mobile solution
  • Easy to use
  • Integrated reporting features

On hold services

Equate can provide on hold music options with high quality production.

Additional benefits include

  • Reduce caller hang ups
  • Increase enquiries and sales revenue
  • Develop cross marketing opportunities
  • Inform callers of products and services
  • Enhance company image
  • Improve client retention
  • Motivate customers towards a sale